Privacy Policy of Ticketwhat

Data controller

The administrator of the data provided by you is Ticketwhat Sp. z o.o., with its registered office at Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS No. 0000809810, NIP 9462692646, hereinafter referred to as the "Company". Contact with the Company on the issue of personal data matters is possible at the following e-mail address: [email protected].

What data do we process?

We only process the data you provide to us. To register with us we require you to provide an email address and for you to set a password to access your account. To make a booking we require you to provide your email address, phone number, your name, billing details and other passenger details but only those required by the carriers included in the booking process: your name, gender, date of birth and travel document details. The processing of this data is necessary so that we can provide the booking services described in the Terms of Use of Ticketwhat, including making a booking or contacting you about a booking. When making a booking, we also record the IP address of your computer from which you are making the booking and traffic data on our website.

We use cookies, which are used by us to serve the Website and provide you with information of interest and during the purchasing process, e.g. for authentication purposes after logging in. Cookies used on the Website may be temporary or permanent. Temporary cookies are deleted when you close your browser, while permanent cookies are stored even after you have finished using the Website and are used to store information such as session data after logging in, which makes using the Website quicker and easier.

W ramach Witryny mogą pojawiać się okresowo linki do innych stron internetowych. Takie strony internetowe działają niezależnie od Witryny i nie są w żaden sposób nadzorowane przez naszą spółkę. Strony te mogą posiadać własne polityki dotyczące prywatności, z którymi zalecamy się zapoznać. Ticketwhat nie ponosi odpowiedzialności za zasady postępowania z danymi w ramach tych stron.

We may occasionally present links to other websites on our website. Such websites operate independently of Ticketwhat and are not supervised by our company in any way. These websites may have their own privacy policies - we recommend that you read them. Ticketwhat is not responsible for the data handling policies of these external sites.

Purpose of data processing

The main purpose for which we process your personal data is to conclude an intermediary contract for the booking of services of your choice.

If you have given us permission to do so, we will send you messages containing information about available offers and promotions. If you have provided details other than your email address, we will be able to personalise offers and messages specifically for you. This will ensure that you receive information relevant to your interests and preferences. Nobody likes spam.

In order to be able to continuously improve our service, we use the data you have given us for statistical purposes.

If you have any questions, please feel free to write to us. We will answer all your doubts.

Basis for personal data processing

We process the data you provide when you make a reservation on our website, which is necessary for us to process the reservation on a contractual basis. We need to know the name, email and phone number of the person making the reservation, as well as the data of each passenger: name, gender, date of birth and travel document data - if such data is required by the carriers selected in the reservation. In addition, we also need billing data from companies and institutions in order to issue a sales receipt: company name, address and tax ID numbers. We also need this data in order to settle the service and secure any claims arising from the service. During the course of the service, we will use your contact information to keep you informed on matters related to your reservation and, if you have agreed to send marketing information: to promote our brand and services provided.

We also use the data you voluntarily provide for statistical purposes and for marketing our own services (data analysis and profiling). The basis for their processing is our legitimate interest. We need to know what is going on in our service and, in addition, we are constantly trying to improve it and adapt it to your needs.

To whom do we share your Data?

In the course of providing the booking services described in the Terms of Use of Ticketwhat, your data will be used to purchase tickets and selected additional services from the carriers and suppliers you have selected when making a booking on the website.

Your data may be transferred to entities that process personal data on our behalf - with such entities processing data on the basis of our written instructions. You will find the categories of entities to which we transfer data below. The transfer of such data is necessary for the performance of the service, its settlement and the securing of possible claims. Your consent is necessary for us to transfer data to such partners as advertising tool providers.

Your data may also be prepared to entities entitled to obtain them under applicable law, e.g. law enforcement agencies in the event of a request by the authority on the appropriate legal basis (e.g. for the purposes of pending criminal proceedings).

We present the category of entities to which we provide data in connection with the implementation of the service:

hosting companies;
accountancy firm;
online payment providers;
SMS and e-mail messaging platform providers;

Your rights

If you have any questions or doubts, or you would like to know more about any aspect of data processing at Ticketwhat, please write to [email protected]. We will respond as soon as possible!

Keep in mind that:

You have the right to revoke the consent you have given at any time. This will have no negative consequences. We will simply stop sending you our marketing messages. Withdrawal of consent, of course, does not affect existing processing still based on consent. If you wish to withdraw your consent, please write to us at [email protected].
you have the right to request access to your personal data;
you have the right to have your personal data rectified and even deleted. Deletion of data that is necessary for the provision of the service is equivalent to deletion of your account from the service.
You have the right to object to the processing of your data and to request the restriction of such processing;
with respect to data whose processing is based on consent, you have the right to demand its transfer;
you have the right to file a complaint to Personal Data Protection Authority.

How long do we store your Data?

As long as you are with us, your data is processed by us. When you delete your account, your data will still be stored by us only for the period necessary to settle any bookings and for the period of the statute of limitations for claims.

You can always contact us at [email protected]. We will try to help you!