Terms and Use

§ 1 General provisions

The following Terms of Use (hereinafter referred to as the "Rules and Regulations") set out the rules for the use of Ticketwhat website (hereinafter referred to as the "Site") by Users, containing in particular information on airline ticket offers, as well as rules for the provision of intermediary purchase services.
The Service Provider of the Site is Ticketwhat Sp. z o.o. (hereinafter referred to as "Service Provider"), with its registered office at 3 Frezerów Street, 20-209 Lublin, registered in the National Court Register under KRS number 0000809810 and using NIP number 9462692646.
Contact with the Service Provider is possible by e-mail at [email protected] or by post at the mailing address: Ticketwhat Sp. z o.o., 3 Frezerów Street, 20-209 Lublin.
Acceptance of the Terms of Use is voluntary, but necessary in order to use the Site provided by the Service Provider.
Use of the website is possible provided that the User's computer system meets the minimum technical requirements:
1. computer or mobile device with access to the Internet,
2. a web browser in the latest update version of Google Chrome, Firefox, Safari, Edge or Internet Explorer, among others,
3. access to e-mail and an active e-mail address,
4. an application capable of reading files in PDF format.
The following terms are used in this Terms of Use and should be understood as follows:
1. Website - the home page of www.ticketwhat.com and its sub-sites;
2. Notification - an electronic message sent to the User's e-mail address provided in the course of completing the registration form or reservation form on the Website, containing specific information;
3. Provider - provider of services offered to the User through the Website.
4. User - a natural person, a legal person and an organizational unit which is not a legal person, to which special regulations grant legal capacity, who intends to use or uses the Services of the Provider, by completing the registration or reservation form;
5. Intermediary Agreement - an agreement concluded between the Service Provider and the User, the object of which is to provide Intermediary Services.
6. Intermediary Service - a service performed by the Service Provider through the Website for the benefit of Users, consisting of intermediation by the Service Provider in the purchase by the User of services from Suppliers through the Website, for which the Service Provider charges a Service Fee.
7. Service Fee - a non-refundable fee charged by the Service Provider for the provision of Mediation Services through the Site.

§ 2 Use of the Service

Use of the Service is equivalent to acceptance of this Terms of Use and conditions set forth in the Regulations.
In the performance of the Service, the Service Provider acts as an intermediary performing actions with the Providers related to the purchase and delivery of a tickets/services ordered from the Providers as indicated by the User for and on behalf of the User. The performance of services, as well as the processing of complaints, is subject to the Providers' general terms and conditions indicated in these Terms of Use or during the booking process.
The moment of conclusion of the Agreement is the moment of completion of the reservation form on the Website and clicking on the "Book" button.
Making a reservation means that the User accepts the terms and conditions of the service offered by the Provider, which can be found on websites of individual providers.
After making a reservation on the Website, the User should immediately complete payment.
Once the User has made payment, the Service Provider will immediately proceed with the booking service.
The Service Provider reserves that it will exercise the utmost care with regard to the truthfulness, timeliness and completeness of the content of the offers posted on the Site, but reserves that due to the dynamics of changes in the price lists of airlines, some of the offers may not be up-to-date. The Service Provider shall not be liable for any loss or damage incurred by the User as a result of inaccurate or incomplete information.
If the Service Provider discovers an error in the price or offer, the Service Provider reserves the right to cancel the reservation or (if the User agrees) change the price. In such a situation, the User will be contacted.
The User will receive a confirmation notice once the Service has been provided.
The price hints and price predictions in the Website are solely for informational purposes and do not form part of the commercial offer. 1. The Service Provider shall make every effort to ensure that the presented infomation is up-to-date and is presented objectively. 2. Due to frequent changes in the offers of external service providers, the presented data may be periodically outdated and/or averaged. 3. These elements of the service are presented only to approximate the price trends of selected travel services.

§ 3 Responsibility

The Service Provider is not responsible for the content posted on the Website by Users.
The Service Provider shall not be liable for damages resulting from the use of the Website by Users in a manner inconsistent with the law or regulations.
The data provided by the User during the use of the Website, including in the booking process, should agree with the actual data, in particular those contained in the identity card or passport. The Service Provider shall not be liable if the data is not provided or is entered incorrectly.
At the time of booking, the User should verify the possession of relevant and current documents, certificates or insurances allowing the travel, as well as verify the regulations and restrictions related to the entry to the countries that the travel covers.

§ 4 Information for consumers

As per Law on Consumer Rights, the User having the status of a Consumer has the right to withdraw from a contract concluded at a distance, without giving any reason within the statutory period of 14 days from its conclusion, while the right of withdrawal from a contract concluded at a distance does not apply to contracts for the provision of services, where the service has been fully performed, if the performance has begun with the express prior consent of the consumer and after his acceptance that he will lose his right to withdraw from the contract when the Service Provider fully performs the contract.
The Service is performed after the User expresses his or her willingness to use it, so it may be performed before the expiration of the deadline for withdrawal from the contract. In this case, the User is not entitled to withdraw from the contract starting from the moment the service is performed. If the Suppliers provide for the possibility of returning part or all of the value of the services, the User will be informed about it.

§ 5 Payments

The User, after making a reservation through the Service, shall make a payment for the amount of the reservation indicated during the finalization of the reservation process in the Service.
Payments shall be made through the online fast transfer operator indicated during the finalization of the reservation process.
The reservation shall be considered paid upon receipt by the Service Provider of confirmation of payment posting from the payment operator.
When using the Website, the User shall not:
1. use an invalid payment card, or a payment card or account that he/she is not entitled to use;
2. impersonate any person, or misrepresent his/her identity or affiliation with any person;
3. violate any laws and regulations or regulatory requirements;
In the event of cancellation by the Service Provider, the Service Provider will order a refund of payment within 3 business days.
The refund will be made through the same payment channel as the payment made by the User. If the refund cannot be made through the same payment channel, the Service Provider will contact the User to indicate the bank account to which the refund is to be made.

§ 6 Complaints

As a Client you have the right to file a complaint. You may submit a complaint in writing by traditional mail or e-mail to the Service Provider's addresses specified in this Terms of Use.
When sending a complaint, you should precisely describe the existing defects in the operation of the Service or in the provision of the Service.
The complaint will be considered within 14 days from the date of receipt of the complaint by the Service Provider.
The Client will be informed of the result of the complaint procedure by the same method by which he sent the complaint notification.

§ 7 Personal Data

Personal data provided by the User to the Service Provider in connection with the use of the Website shall be processed in accordance with the principles set forth in these Terms of Use and Privacy Policy on the Website.
The administrator of personal data is Ticketwhat Sp. z o.o. with its registered office at Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS 0000809810, NIP 9462692646.

§ 8 Final provisions

The Service Provider shall have the right to amend these Regulations, provided that the acquired rights of Users are preserved.
Any disputes that cannot be resolved amicably, arising under the provisions of these Regulations or related to the use of the Website, shall be considered by the Polish common court of competent jurisdiction for the Service Provider.
These Terms of Use shall be effective from the date of publication until further notice.